There are many plugins, apps, and even third party services that can offer online, real time chat for your practice.
In the opinion of the CEO of Identity Dental Marketing, Grace Rizza, your best option is to use a plugin that integrates Facebook Messenger onto your website.
The reasons are plentiful and include:
- It's free.
- Anyone with admin access to your Facebook Business Page can respond to and field leads that come through your website.
- Your team is likely already on Facebook and available for chat messages through Messenger.
- It allows Facebook Users and Non-users to send messages easily through your website.
When using a third party to answer patient questions, you may have to invest a substantial amount of time and energy into training them on your specific services and selling points. Conversion rates may be lower, however if you're understaffed but want a live chat option, it may be a solution for you.
If you'd like to allow patients to schedule online, you can set up online scheduling and skip the chat function in its entirety.
As time goes on, this feature may become more in demand, lending to more affordable online chat representatives supporting your business. As it stands in 2022, this solution is best handled in most circumstances by your team through the Facebook Messenger Website Integration Tool.
If interested in setting this up, our team is happy to provide you a quote.