Subject: Website Change Request
Dear [Dr. Client],
I hope this email finds you well. Thank you for your email requesting that we make a website change on your behalf. At this time, I see that you are not enrolled in the management and maintenance of your site, which would allow for us to gain access to your site and assist you with simple changes to words and graphics.
While we understand that this may be disappointing news, we believe it is in the best interest of both parties to ensure that our responsibilities and expectations are clearly defined and agreed upon in writing. Therefore, we encourage you to consider hiring us as your official website management team so that we can provide the necessary support and services to make requested updates and keep the site up to date.
Website management and maintenance is $150/month and includes:
- Logging into the site daily (Mon-Fri) and ensuring it's live
- Updating plugins and resources that keep the site secure
- Completing any requested changes to the site's written content that you provide
- Completing any requested changes to the site's images that you provide
- Completing requested changes to website menu items or form fields or email recipient changes
- Updating hosting and domain payment information when the client updates payment methods with us (when we have access to hosting and domain services)
- Troubleshooting on any technical issues such as form submissions, display issues, or browser incompatibility which may be a naturally occurring issue for an aging website.
Weekly:
- A more detailed check on the site's functionality and visual display on mobile and desktop
Without this service, Identity cannot be held accountable for the health, condition or website changes of the site moving forward.
If you have any questions or concerns, please do not hesitate to contact us. Thank you for your understanding.
Best regards,
[Your Name]
